Note: The Churn It Up podcast episodes were created by Receptive who Pendo acquired.
About The Episode
He explains the differences between working in smaller and larger success teams with a more technical product, giving insights into what you can expect in different types of organizations and CS roles.
Who Should Listen?
This episode is perfect for CSMs who are curious what being a CSM is like in different types of SaaS companies or interested in ways to improve their sales handover & onboarding process.
- The difference between solo and team based onboarding & CS.
- What it’s like to work in CS on a highly technical product.
- The initial questions you should ask your sales teams during handoff.
- The key tools you can use to work more efficiently.
- The types of documentation that can help with your onboarding process.