私たちは皆、仕事の生産性を高めたいと願っています。生産性を高めることは、企業の世界において、数え切れないほどの書籍、講演、プログラム、取り組みの主題となっています。特に経済の先行きが不透明な現在、生産性と効率の向上は、より少ない労力でより多くのことを行うために、より緊急性の高いものとなっています。
Yet too often, when managers think about productivity, they think about individual employees when they should be focused on the business processes those employees engage with. The truth? Make your business processes better, more efficient, and user friendly, and greater productivity will follow.
より生産性の高い人材のために、プロセス改善を優先する
ほとんどの場合、ビジネスプロセスは単純であるはずなのに、従業員は日々それを完了するのに苦労しています。現在の役割にオンボーディングするためにどれだけのアプリケーションが必要だったか、日常業務でどれだけのアプリケーションを使用しているか、そしてそれらのアプリケーションは時間とともに絶えず変化していることを考えてみてください。学習曲線があり、摩擦や混乱のポイントは避けられないように思えます。
Navigating work is complex. Employees need to switch contexts regularly to get their job done. They don’t work in just one app. They work across many different tools, and therefore need to understand many different user interfaces (UIs) and navigate company-specific configurations of those apps. That’s why Pendo has created Cross-App Everywhere to help teams understand how work truly happens and meet employees where they are.
E-BOOKExplore the 10 KPIs for an effective digital workplace
従業員をサポートし、力を発揮させるためのより良い方法
Improving productivity starts with understanding how work happens. Pendo enables business technology and operations teams to see how employees are completing processes across applications, whether those processes are recurring or non-recurring. Using Cross-App Analytics, they can discern a baseline of process completion (which we refer to as workflow completion).
Once they’ve arrived at those baselines, teams can hone in on bottlenecks, friction points, and the process challenges that may be impeding business outcomes. To improve the process and boost baseline time and adoption rates, business technology teams can target in-app communication and guidance to relevant employees using user segmentation. Pendo allows you to segment by metadata (role, location, etc.) or behavior (whether it’s your first time using an app or engaging in a process).
User segmentation ensures that support and guidance only goes to users who want and need it, and doesn’t become a nuisance for those who don’t. And with cross-app guides, teams only need to create one guide for a given process—that guide will accompany users across the different apps needed to complete the workflow. Because the guide launches in each application in the workflow sequence, users will know where to go to complete business-critical processes that may not exist in only one app.
Of course, a guide is only as helpful as the amount by which it improves workflow productivity. And for that reason, Pendo offers users robust analytics to measure the effectiveness of guide interventions. After a set time period, business technology and operations teams can examine the completion rate or time to complete for a given process after a guide was deployed and compare it to the baseline. If the numbers are improving, they know their guide is having the desired effect, and can easily edit and update it as processes evolve and change.
仕事を変革すれば、生産性も上がる
By focusing on workflow and process optimization, businesses put their employees in a position to thrive at work. With tools like Pendo to aid in the improvement, they can build a more understandable and efficient digital workplace, resulting in user-friendly workflows, greater employee satisfaction, and of course, a boost in productivity across the business.
Want to learn more about how Pendo can help you boost productivity across your organization? Schedule a custom demo today.
