Centralize and prioritize product feedback

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Pendo Feedback

Capture and understand product feedback at scale to make impactful product decisions.

Includes:

Collect and organize all product feedback in one place
Analyze feedback by product area, customer segment and tie requests to revenue
Easily bring the voice of the customer into your ongoing and future roadmap projects
Create product roadmaps to keep everyone aligned
Combine Feedback with Pendo’s Product Experience suite to understand what users say and what users do

Full suite of integrations and APIs to centralize feedback

包括的なデータセキュリティと
プライバシーコンプライアンス

SOC-2 Type 2

EU/米国のプライバシーシールド

GDPR (EU一般データ保護規則)

HIPAA

含まれるもの

提供機能

Feedback collection: Capture product feedback at scale
- Customer portal to capture feedback in-app
- Fully customizable request form
- Capture feedback on behalf of customers
- Follow requests to receive alerts
Roadmapping: Communicate your direction and get stakeholders aligned
- Create multiple roadmaps
- Control who can see your roadmaps – teams, customers or public
- Request status automatically updates across all roadmaps
- Fully flexible design with time dividers and swimlanes
Prioritization and workflow: Efficient prioritization and workflow for product teams
- Unique priority sliders show what matters the most
- Filter and organize feedback based on different criteria
- Simple request triage that works at scale
- Receive alerts based on products and product areas
- Comment on requests
Reporting: Powerful, actionable feedback insights
- See requests you have released for every account and visitor
- Slice and dice feedback data based on any parameter
- Segment requests by user type, product area, ARR and more
- Customer dashboard showing automated insights into product feedback
Feedback and the Pendo Product Suite: Understand what users say and what they do Add-on
- See product usage and feedback for all Accounts and Visitors
- Understand feedback and usage data for product areas
- Publish in-app Guides when you release a Feedback request
- Create Segments from Feedback data

データ管理＆アクセス

データ保持

7年

API アクセス

Webフック

セキュリティ

コンプライアンス (SOC 2 Type 2、 GDPR、HIPAA、プライバシーシールド)

SAML 2.0 SSO

サポート

カスタマーサポート