SERVICES & SUPPORT
テクニカルサポート
Our premium support offerings are here to ensure your organization has the resources and responsiveness you need to stay on track.
プレミアムサポート
Ideal for: Customers looking to have a named contact to work with who is familiar with your environment and goals and can assist in expediting resolution for whatever issues may arise.
FEATURES:
Named Technical Success Engineer
Live Chat & Priority Phone Support
Top Tier Response SLAS
Customize the level of support your organization needs:
All technical support services are provided remotely from 7AM – 7PM ET Monday – Friday, excluding U.S. bank holidays.
Online Support – Support provided to all customers, included with Subscription Services fees.
Premium Support – Pendo provides customers with the option to purchase premium support for additional support resources and communication channels.
ONLINE | |
Self Service | Pendo help center Pendo community & slack Known issues & support portal |
Support Channels | Online case submission |
Support Resources | Shared technical support |
Implementation Hypercare | – |
VIP Event Access | – |
PREMIUM PLUS | |
Self Service | Pendo help center Pendo community & slack Known issues & support portal |
Support Channels | Online case submission 24/5 live chat Business hour scheduled phone support |
Support Resources | Shared technical support Named technical support engineer |
Implementation Hypercare | Ongoing hypercare |
VIP Event Access | Premium pricing & exclusive session access at Pendomonium, ProductCraft and other Pendo-sponsored events |