Pendo Presents

Hard Calls

Real leaders | Real decisions | Real outcomes

Do you need a PM Center of Excellence?

The answer is yes.

Episode 09

42 minutes

In this episode of Hard Calls, host Trisha Price and Noa Ginsberg, SVP, Product Management Excellence at FactSet dig into what it truly takes to introduce modern product thinking to build a Product Management Center of Excellence.


They discuss the best practices for rolling out new tooling and analytics-driven processes across thousands of employees without losing touch with the customer and what made FactSet successful in the first place.


Listen to the full episode here

Episode 1 live on July 29

Episodes

Do you need a PM Center of Excellence? The answer is yes.
Episode 9 - Noa Ginsberg

Do you need a PM Center of Excellence? The answer is yes.

The mindset you need to lead through AI disruption
Episode 8 - Peter Bailey

The mindset you need to lead through AI disruption

Saying no for the sake of "good revenue"
Episode 7 - Jodi McDermott

Saying no for the sake of "good revenue"

The SaaS Playbook is Dead, So Where's The AI Playbook?
Episode 6 - Todd Olson

The SaaS Playbook is Dead, So Where's The AI Playbook?

Here’s the 9-9-9 on what to do when a customer asks for a feature that isn’t on your roadmap.
Episode 5 - Mark Mitchell

Here’s the 9-9-9 on what to do when a customer asks for a feature that isn’t on your roadmap.

Daring to think differently about AI will lead to real outcomes.
Episode 4 - Ben Currin

Daring to think differently about AI will lead to real outcomes.

Product ops is as much about transforming people as it is about improving processes
Episode 3 - Jessica Soroky

Product ops is as much about transforming people as it is about improving processes

Learnings from getting the hard calls wrong.
Episode 2 - Marty Cagan

Learnings from getting the hard calls wrong.

Vision is easy. Scaling is hard: Learning to make the hard calls.
Episode 1 - Pierre Naudé

Vision is easy. Scaling is hard: Learning to make the hard calls.

About the PODCAST

Every product leader has to make them: the high-stakes decisions that define outcomes, shape careers, and don't come with easy answers.


The Hard Calls podcast, hosted by Trisha Price, features candid conversations with product and tech leaders about the pivotal decisions that drive great products and the pressure that comes with it.


Join Trisha each episode to hear personal stories about making the wrong decisions and the lessons learned to get to the right ones.


Introducing your host
Trisha Price

Trisha is an energetic technology leader in product management and SaaS who has led sales, R&D, and product teams at Pendo, nCino, Primatics Financial, and Fannie Mae. She is currently the Field CPO at Pendo and serves on the board of directors for Docebo and Lendio. Trisha lives in Wrightsville Beach, NC, where she enjoys spending time on the water, playing pickleball with her husband and friends, and watching her boys enjoy their favorite activities.


Connect with Trisha