For SaaS revenue leaders, the mandate is clear: Grow your customers.

New logo acquisition is expensive and unpredictable. Boards now demand efficiency. The lever that matters most? Protecting the customers you already have so you don’t lose existing revenue, and expanding their account footprint further.

Revenue leaders know this. Which is why RevOps has spent years trying to put a score behind customer health, hoping to give go-to-market (GTM) teams the foresight to protect and grow accounts. The data collection is not the hard part, though; it’s turning this data into insights you can act on. This becomes even more difficult when, as in most organizations, data lives in silos across teams and tools and requires extensive preparation and cleaning before being used to model anything.

Manual processes and half-baked solutions don't cut it

Customer success managers (CSMs) do their best with the tools they’re given by RevOps. It may mean using manual static scoring models in spreadsheets that don’t give reps context around why an account has the health score it has. In other cases, RevOps may create custom data science projects to gauge customer health. But these become slow, resource-heavy, and difficult to deliver insights from to reps directly.

The result? A bunch of manual processes and half-baked solutions. New kick-offs, resets, failed projects… always the same ending. Even those forward-thinking CSMs already digging into Pendo data to spot account signals may find it difficult to scale their work. With 50, 60, sometimes 100 accounts in their portfolio, there’s no way for a CSM to catch everything. By the time they spot the signals, it’s too late: The renewal is lost, or the upsell window has passed.

Enter Pendo Predict

Pendo Predict is the first customer health solution built not just to score accounts, but to activate revenue teams at scale.

Pendo Predict is the best of both worlds: easy and powerful. It:

  • Builds models in days. No months-long data science projects. Predict continuously retrains itself to keep signals fresh and relevant.
  • Delivers predictions where reps work. Risks and upsell opportunities flow straight into Salesforce and Slack, enriched with the why behind account health.
  • Activates the next best action. This is what makes Pendo Predict really unique: With Pendo Guides embedded in your CRM, reps aren’t just told who to focus on and why, they’re shown what to do next.

Predict churn, protect accounts, and grow at scale

For CROs and revenue leaders, Predict is the missing link.

  • Protect revenue: Spot churn risk early, with evidence, and guide their teams to intervene before it’s too late.
  • Grow revenue: Catch expansion signals and activate upsell plays proven to work for accounts just like this one.

No more vague scores or stale predictions. Just clear signals, rooted in real usage data, activated where revenue teams already work.

AI-powered churn prediction: Why this time is different

Customer health scoring isn’t new. But until now, it’s never worked.

With Pendo Predict, you finally get:

  • Accuracy from rich, product usage data.
  • Trust from predictions that come with explanations.
  • Action through in-context CRM guidance that shows the rep what to do next.

Pendo Predict is like having your AI data scientist and your AI data analyst working together around the clock. They’ll automate the most tedious and complex parts of the process, so you can instead focus on how you activate the prediction results with your teams. That’s what makes the difference in terms of business outcomes.

Predict is not just another health score tool. It’s customer health, activated.

Ready to see how Pendo Predict can transform your churn reduction efforts? Get a demo here.