Q: Pendoのセッションリプレイではユーザーデータは安全ですか？

Yes! Pendo’s Session Replay is designed with privacy and security in mind, making it ideal for your software experience management experience. Sensitive data like passwords and PII are automatically excluded, and you can customize what’s recorded. Data is encrypted in transit and at rest, ensuring compliance with GDPR, CCPA, and SOC 2. Learn more about Session Replay privacy here.

Question 1

Pendoセッションリプレイとはどのようなものですか？

Accepted Answer

Video playbacks of in-app user behavior. Captures user events such as clicks, cursor movements, scrolling, and more. Looking to learn more? Check out our session replay guide!

Question 2

Pendoセッションリプレイソフトウェアのインストール方法を教えてください。

Accepted Answer

If you have the Pendo snippet installed on your app, you can get started with Session Replay right away.

Question 3

セッションリプレイで何ができますか？

Accepted Answer

With Session Replay on Pendo, you get one home for user behavior intelligence. See the behavior that’s driving the data, from launches to product discovery. Better understand your quant and qual data by watching what users do within the context of your app. Gain an even deeper understanding of customers by experiencing exactly what they experience. Then, leverage that evidence to confidently align teams around your solution. See an example of how that works here, in our self-guided tour of Session Replay.

Question 4

他のソリューションと比較した際のPendoセッションリプレイのメリットは？

Accepted Answer

Pendo Session Replay includes unlimited replays, so your exploration is never restricted, and you remain in control of where to begin your analysis.
Replays are organized by segments, guides, and usage data, making it easy to jump straight to the sessions that matter most to you and your team.
Since Pendo Session Replay software is fully integrated within the Pendo platform, you can access replays from anywhere in Pendo, moving from data points to replays with a single click, and observing the behavior behind the data across in-app guides, product analytics, and heatmaps—with even more integrations on the way.

Question 5

セッションリプレイツールはソフトウェア体験管理をどのように改善できますか？

Accepted Answer

When using a software experience management platform like Pendo, session replay helps you:

Identify friction points – See where users struggle and improve workflows.
Optimize onboarding – Refine user journeys to drive adoption.
Validate feature effectiveness – Ensure new updates meet user needs.
Enhance customer support – Troubleshoot issues quickly with real user insights.
Boost engagement & conversions – Improve key interactions and reduce drop-offs.

Question 6

Pendoのセッションリプレイではユーザーデータは安全ですか？

Accepted Answer

Yes! Pendo’s Session Replay is designed with privacy and security in mind, making it ideal for your software experience management experience. Sensitive data like passwords and PII are automatically excluded, and you can customize what’s recorded. Data is encrypted in transit and at rest, ensuring compliance with GDPR, CCPA, and SOC 2. Learn more about Session Replay privacy here.

Pendoのプロダクトアナリティクスツールでより良い意思決定を行う
See the behavior behind product data

視覚的なエビデンスや仮説の証明に

リプレイ回数は無制限で必要な時にアクセス

独自のインテグレーション

よくあるセッションリプレイツールとは違います

ノイズではなく、直接インサイトを得る

Pendoのどこからでもリプレイにアクセス

顧客のプライバシー保護が第一

迅速な発見、報告、解決に導く

Watch replays across third-party apps