Many companies claim to be “the alternative”to Pendo, but don’t be fooled by point solutions posing as product platforms. Pendo One is the only unified Product Experience platform that ensures your users do what you want them to do so you can drive revenue growth and increase retention.
How to Choose
When comparing Pendo alternatives, it can seem like there’s more similarities than differences, but there are core elements and critical requirements that can make or break your success.
Product analytics, feedback, in-app guides, session replay tools, product discovery features: All of these should not only be part of any comprehensive product experience platform, they should each work in concert with one another to drive both a better user experience for your customers and better business results for your employees.
Here’s what to watch for as you evaluate your options:
企業向けに | Amplitude | Fullstory | GainsightPX | Heap | Mixpanel | WalkMe | WhatFix | |
| プロダクトアナリティクス | ||||||||
| Auto-tracking | 企業向けに | Amplitude | Fullstory | GainsightPX | Heap | Mixpanel | WalkMe | WhatFix |
| Multi-product portfolio analysis | 企業向けに | Amplitude | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Native visitor and account insights | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Session recordings | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Product engagement scoring | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Sentiment analysis | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| アプリ内ガイド | ||||||||
| No-code guide building | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Native behavioral targeting | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Personalized resource center | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| お客様の声(VOC) | ||||||||
| Collect, organize, and prioritize user feedback | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Collect qualitative sentiment data using NPS & Polls | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Communicate releases with Roadmaps | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Enterprise ready | ||||||||
| Designed for apps you build and apps you buy | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| SOC2 Type 2 in all five trust principles | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
| Host data in US or EU data centers | 企業向けに | AMPLITUDE | Fullstory | GAINSIGHTPX | HEAP | MIXPANEL | WALKME | WHATFIX |
Automatically collect every feature click, mouse hover, page load and focus event in an application. Tag features at any point and retroactively organize that raw captured data for analysis.
Manage multiple apps in a product portfolio and analyze usage across both web and mobile apps using a holistic view.
Understand not only individual-level behaviors, but also organize visitors by account, organization, or company. This is critical for B2B companies or products designed to be used by teams.
Watch playbacks of user interactions.
A single number that represents the combined impact of feature adoption, return user stickiness, and new user growth.
Analyze senitment data like NPS by layering in product usage information. See correlations between page/feature use and user sentiment.
Build and style guides with a point-and-click designer, no coding or CSS knowledge required.
Analytics backbone to enable precise behavior-based segmentation. For example, you showing a tooltip to users who have not yet tried a new feature, or ask for feedback from users who have used it more than 5 times in a certain week.
Personalized in-app helper that houses additional in-context and help including support articles, FAQs, in-app guides, and more.
Collect user feedback without requiring them to leave an application. Natively tag, assign, and prioritize feedback to help drive product planning and prioritization.
Pendo makes it easy to survey your audience, supporting NPS, multiple choice, and open text question formats.
Communicate priorities and visualize your product strategy with Roadmaps.
Designed for software that companies build for and deliver to their customers and the software that companies buy or build for their employees.
SOC 2 Type 2 certified on all five trust principles with zero exemptions.
Customers can choose between having their data hosted in data center facilities in either the United States or European Union.
よくある質問
Pendo outperforms Amplitude by offering a more comprehensive suite of product analytics, in-app guides, and voice of the customer features, making it a superior choice for detailed insights and user engagement.
Auto-tracking: Pendo provides seamless auto-tracking capabilities, while Amplitude lacks this feature.
Native visitor and account insights: Pendo offers detailed insights natively, which is not available in Amplitude.
In-app Guides: Pendo supports no-code guide building and native behavioral targeting, both of which are absent in Amplitude.
Voice of the customer: Pendo excels in collecting and prioritizing user feedback and qualitative sentiment data using NPS and polls, features that Amplitude does not support.
Enterprise readiness: Pendo is designed for various apps and meets SOC2 Type 2 compliance in all five trust principles, unlike Amplitude.
Need more proof check out our “10 reasons smart companies choose Pendo over Amplitude“
Pendo distinguishes itself from Fullstory by providing a broader range of product analytics and in-app guide functionalities, along with better tools for collecting and acting on customer feedback.
Product analytics: Pendo offers auto-tracking and multi-product portfolio analysis, which Fullstory lacks.
In-app guides: Pendo supports no-code guide building and native behavioral targeting, which are not offered by Fullstory.
Voice of the customer: Pendo provides comprehensive feedback collection and qualitative sentiment data collection, features that Fullstory does not offer.
Pendo surpasses GainsightPX by offering a wider array of product analytics, in-app guides, and robust customer feedback mechanisms, ensuring a more integrated and insightful user experience.
Product analytics: Pendo includes auto-tracking and multi-product portfolio analysis, which GainsightPX does not.
In-app guides: Pendo offers no-code guide building and personalized resource centers, features absent in GainsightPX.
Voice of the customer: Pendo collects qualitative sentiment data using NPS and polls, and organizes user feedback effectively, which GainsightPX does not support.
Enterprise readiness: Pendo provides comprehensive enterprise-ready features including SOC2 Type 2 compliance, unlike GainsightPX.
Pendo outshines Heap by offering auto-tracking, native visitor and account insights, and advanced in-app guide functionalities, along with a comprehensive voice of the customer suite.
Product Analytics: Pendo offers auto-tracking and native visitor and account insights, which Heap lacks.
In-app guides: Pendo supports no-code guide building and native behavioral targeting, unlike Heap.
Voice of the customer: Pendo excels in collecting and prioritizing user feedback and qualitative sentiment data using NPS and polls, which Heap does not offer.
Pendo provides a more extensive range of product analytics, in-app guides, and voice of the customer features compared to Mixpanel, making it a more robust solution for user engagement and insights.
Product analytics: Pendo provides auto-tracking, native visitor and account insights, and multi-product portfolio analysis, which Mixpanel lacks.
In-app guides: Pendo supports no-code guide building and native behavioral targeting, features not available in Mixpanel.
Voice of the customer: Pendo collects qualitative sentiment data using NPS and polls, and organizes user feedback effectively, which Mixpanel does not support.
Enterprise readiness: Pendo meets SOC2 Type 2 compliance in all five trust principles and offers hosting in both US and EU data centers, unlike Mixpanel.
Pendo excels over WalkMe by providing a comprehensive suite of product analytics and voice of the customer features, coupled with advanced in-app guide functionalities.
Product analytics: Pendo includes auto-tracking and multi-product portfolio analysis, which WalkMe lacks.
Voice of the customer: Pendo collects and prioritizes user feedback, and qualitative sentiment data using NPS and polls, which WalkMe does not support.
Pendo stands out from Whatfix by offering superior product analytics, comprehensive voice of the customer features, and robust enterprise readiness. Overall a more robust digital adoption platform and perfect for any enhanced change management needs.
Product analytics: Pendo offers auto-tracking, native visitor and account insights, and sentiment analysis, which Whatfix lacks.
Voice of the customer: Pendo excels in collecting and prioritizing user feedback and qualitative sentiment data using NPS and polls, which Whatfix does not support.
Enterprise readiness: Pendo is designed for various apps and meets SOC2 Type 2 compliance in all five trust principles, which Whatfix does not fully match.
Pendo outperforms Userpilot by giving you a unified, all-in-one platform that combines full-funnel analytics, in-app guidance, email, NPS, feedback, and session replays in one Software Experience Platform (SXM).
Auto-tracking: Pendo provides seamless auto-tracking capabilities, automatically capturing user interactions without manual tagging. Userpilot, in contrast, requires more manual setup and configuration for event tracking, limiting its auto-tracking capabilities.
Native visitor and account insights: Pendo gives you detailed visitor and account-level insights within its platform, providing a holistic view of user behavior and account health. Userpilot’s capabilities are less robust, often demanding more effort to stitch together comprehensive visitor and account-level data.
In-app Guides: Pendo supports advanced, no-code guide building and behavioral segmentation, allowing for highly personalized and effective in-app experiences. While Userpilot offers in-app guides, its no-code capabilities for complex targeting and deep behavioral segmentation are less mature, and its guide builder doesn’t offer the same level of flexibility or native integration with comprehensive behavioral data as Pendo.
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