COVID-19 RESOURCES

Using Pendo to communicate, retain and grow during uncertain times

Pendo COVID-19 Resources

Because what’s happening in the world is unprecedented, there’s no set of best practices to lead us through. Instead, we need to chart this course together. That’s why we’re bringing together some of the best ideas, tips, and resources into one hub. It’s where we can share with and learn from one another just how to provide our customers with the value and experiences that led them to buy in the first place.

What other resources would you like to see here? Would you like to share something you have learned? Did we overlook a must-know practice? Tell us! We’ll continue to update this page with new content.

Pendo Customer Story: COVID Nelnet

Nelnet の EdTech プラットフォームが危機に直面しながらもコミュニケーションとオンボーディングを増強した方法とは

Netnet used in-app guides to take the information that lives on the help site and deliver it to users contextually, while they’re performing tasks in NBS products. For busy teachers, that eliminates the friction of having to pause what they’re doing to track down information from an external website.

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Pendo COVID-19 in-app guides
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How to Use Guides to Communicate in Crisis

From providing coronavirus-related updates and promoting timely webinars to nimbly scaling up their onboarding processes, here’s how Pendo helped customers execute new strategies in record time.

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Pendo E-book: The view ahead: product management in Europe’s new normal

新しい電子書籍

見通し: ヨーロッパで「ニューノーマル」とされるプロダクト管理

Since we published ‘The State of Product Management 2020: Europe,’ the world encountered COVID-19, and everything changed. We wanted to get ears on the ground and learn how product leaders are adapting to the ‘new normal’ we find ourselves in. This e-book examines how COVID-19 has changed the landscape for Europe’s product community.

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Solving New Challenges with Pendo

If you’re like many companies, “product” is becoming a team sport. Here are some use cases for teams outside of product management:

SALES & MARKETING

How sales and marketing teams can use Pendo for more effective outreach

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カスタマーサクセス

Pendo + CS: from cat herder to consultant

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セールス

Mutual delight: using Pendo during trials to create value on both sides of the deal

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SALES ENGINEERING

Retention at Pendo: Sales

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Retain (and even grow) customers during uncertain times.

How to use Analytics and Segments to uncover COVID-driven changes in your user base

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9 things you can do to be more customer-centric in the age of COVID-19

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How to set up customer health scores

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Understanding Pendo retention analytics

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When customer demand skyrockets (often unexpectedly), automated onboarding can help you scale.

アプリ内オンボーディングの活用方法

さっそく始める

Personalizing your onboarding experience

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アプリ内オンボーディングのお客様事例5選

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Meeting revenue goals is more important than ever during uncertain times. Explore how to convert trial customers to paid, faster.

Seize advantage in a downturn

Read how

Creating customer delight through the trial experience

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Catchpointが販売サイクル期間を50％短縮した方法

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Many companies are launching new features to help their customers during the health crisis. Here’s how to get them into users' hands faster.

Diagnosing a break in the flow of a new beta product

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10 lessons learned launching a new product

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Using goals and trends for flawless feature launches

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If your customers are, like many of us, declaring “email bankruptcy,” then communicating inside your product is essential. Here’s what you need to know.

Preventing guide sprawl within your app

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