Customer success teams can reduce support tickets and build better onboarding, with Pendo
Pendo’s all-in-one platform helps customer success teams
Reduce support costs
Eliminate waste and make your team more efficient by using your product to deflect tickets and scale support.
Retain
customers
Onboard, educate, and support users at scale with data-driven guides and personalized support.
Make the team more efficient
Identify accounts with product usage data to focus CSM outreach efforts, and use in-app guides to automate repetitive support motions.
Visualize how Pendo can impact key support metrics
-
Pendo helps us identify HOW clients are actually using our tools and inform how high or low touch they are so we know where and how to invest accordingly; not solely relying on pure dollars anymore! It's been both a huge cost saver for our product investment and an efficiency driver of knowing where to invest.
Garret Ohringer, Customer Success Manager, Verizon Media
Companies across industries leverage Pendo to fight back against wasted time and money.
Reduce churn with Pendo Analytics proactively identifying at-risk accounts. Increase customer retention and upsell in-app with no-code Pendo guides. Scale repetitive support motions with an in-app self help hub for your users.
Reduce churn with Pendo Analytics proactively identifying at-risk accounts. Increase customer retention and upsell in-app with no-code Pendo guides. Scale repetitive support motions with an in-app self help hub for your users.
Already have a CS solution?
Even better: Pendo can complement the work happening in your CRM or CS tools. Gain a deeper understanding of customer behavior with product usage data, and help users get the most out of the platform with advanced in-app guides.
