Pendo + Intercom

What is it?

Embed Intercom live chat in your Pendo Resource Center to answer real-time user questions alongside your contextual guidance and product walkthroughs.

Set up automated answers to common product questions:

Improve user’s experience while also reducing demand for support by automating answers to the questions your users ask the most.

Who is it for?

• Pendo customers who use Intercom to communicate directly with users
• Support teams looking to reach users when they need help most
• Product teams looking for better ways to collect user feedback within contextual conversations

Why is it awesome?

• Embedding Intercom Chat into the Pendo Resource Center allows you to provide real-time assistance alongside your contextual guidance and product walkthroughs.
• By integrating product feedback with Intercom, you can instantly and effortlessly collect user feedback when it is top of mind for them, all alongside contextual conversations to give a fuller picture of the request.

要件

• This integration is available as a paid add-on for all Pendo subscriptions. Current customers: Contact your Pendo account representative to purchase.
• Intercom account
• Intercom admin access
• Pendo admin access