The cost of missing a seismic shift in human behavior is dramatic. Companies that refused to shift to digital over the last several decades, just don’t exist anymore (Blockbuster, Yellow Pages, Siebel Systems, you get it.). But the great digital transformation is mostly over and there are clear winners.
If you’re reading this, I’ll bet you’re aware another major shift is happening right now. The great AI transformation is here. I’d also bet you and your company aren’t ignoring AI, but that doesn’t make the change any easier. Everyone is struggling: 95% of AI pilots fail, according to MIT.
The secret of AI success
But some companies are succeeding with AI. They’ve built agents their customers love. They’ve shifted employee workflows from SaaS to AI successfully. They have totally transformed their product development lifecycle on the back of AI. There is still a lot to figure out with AI but there’s one thing we do know: The faster you adapt, the more likely you are to succeed.
At Pendo we’re obsessed with helping you shift to and win with AI.
One thing we found early is that great AI is only as good as the data behind it. And If you haven’t heard, you can now deploy Pendo analytics across your website, the agents you build and buy, and third party apps, in addition to your web and mobile applications. It means Pendo customers can quickly gather a tremendous amount of quant, qual, and visual data.
This is wonderful, but it’s historically taken a lot of time and knowledge to make sense of that data in Pendo. Our competitors will tell you that you need to invest in teams of data analysts to extract insights from their tools. But at Pendo, we want to offer a better solution. A faster and easier solution, for both the advanced PM along with more casual users who just want to get answers and help. Today, with AI, we have that solution.
Introducing Agent Mode in Pendo
In Beta and rolling out to customers now, at no extra cost, is Agent Mode in Pendo.
Agent Mode is the agent-first user experience of Pendo. When you enter Agent Mode, you meet your new intelligent AI agent that can perform autonomous tasks on your behalf.
You provide instructions through a conversational interface or pre-built template, and the agent uses logic to form plans and access the right Pendo data and tools through Model Context Protocol (MCP) to produce results. It then follows up with strategic questions to improve your results.
You’ll also see proactive trends, alerts, and suggestions in Agent Mode to help you know where to start. Agent Mode is constantly monitoring everything connected to Pendo, keeping you informed of potential issues or opportunities.
Agent Mode gives you fast, reliable insights without compromising your privacy. It only uses the data already available in your Pendo account. Sensitive data like raw event streams, HR, financial, or health information is never accessed. Agent Mode is also read-only, meaning it cannot change or write anything in your Pendo environment. Your prompts and responses aren’t stored beyond the active session, and no customer data is ever used to train or fine-tune models. While Agent Mode can occasionally return incorrect or overly confident answers (a limitation of all AI systems), safeguards like PII redaction, RBAC, encrypted data handling, and continuous oversight help ensure insights remain secure, transparent, and actionable.
Users can switch between Agent Mode and classic Pendo and at times use them together. We’re seen Agent Mode push users forward fast, in two very distinct ways.
More power to the power user
Agent Mode was originally designed as a partner for our most advanced users. A co-pilot analyst that never sleeps, it’s constantly looking out for issues as you’re digging into data. The best product teams prioritize with ease and know what to solve based on data. But having to wait for an analyst to run numbers or digging for insights and then building reports all take too long in the age of AI. Agent Mode is your path to insights and speed. As Lovable is to prototypes, Agent Mode in Pendo is to user insights.
The power of Pendo for everyone
Seeing Agent Mode in the hands of users, it didn’t take long to realize the true power of it. It’s brought a massive amount of new users into Pendo. More product people yes, but more interestingly more marketers, customer teams, leadership, and even teams like finance. Agent Mode almost eliminates the learning curve of Pendo, and it’s getting smarter every day. This means that if you’re a VP of CS who doesn't know how to use Pendo, but you want to quickly look up which accounts in your portfolio have seen a drop in usage, you can do it in a few minutes. Pendo data is extremely powerful! It can predict future behaviors of users. But historically it takes time to learn and a certain level of expertise to do that. That has changed overnight with Agent Mode.
Extending Agent Mode to your favorite LLM through MCP
Pendo’s new MCP server extends the power of Agent Mode into your favorite LLMs, like Claude or Agentforce. Built on the open Model Context Protocol (MCP) standard, it makes Pendo product data instantly accessible to AI agents, copilots, and automation tools. Allowing you to access usage, adoption, or sentiment data without ever leaving the tools you already work in. If your business is investing in Agentforce or a custom agent and you want to access Agent Mode there, this is the solution for you.
See Agent Mode in action
How to get started
Agent Mode in Pendo is in closed beta rolling out to customers over the back half of the year. Sign up here to get priority access. If you’re not yet a customer, let us quickly demo for you what Agent Mode is capable of.
