Introducing Pendo Agent Analytics: The first tool built to measure, govern, and grow your AI agents
Sound dramatic? It’s not. Just ask your product and IT teams. Everyone’s either building or buying AI Agents right now, or both.
According to Mulesoft and PwC, 93% of enterprise IT leaders plan to implement AI agents in the next two years, and over half of Fortune 1000 companies already have agentic AI embedded into core workflows.
Sales copilots, conversational UIs, internal support bots—AI agents are cascading across companies like wildfire. They’re supposed to be smart. Fast. Tireless. They promise 10x gains in productivity and cost savings that no CFO can ignore.
But here’s the catch: no one knows if they’re actually working. And worse, they introduce major unseen risks.
AI agents are multiplying, and so are the unknowns
We’ve seen this pattern before. A shiny technology emerges, like social media or cloud storage. Everyone invests, but no one is asking the hard questions:
- Are people using it? If so, what are they using it for?
- Should we be putting guardrails around how it’s used?
- Are users achieving desired outcomes, or is it just another tool in the clutter?
Right now, most companies can’t answer these questions. They’ve got click counts, chat volumes, and the occasional thumbs-up or survey response from a reluctant user. But no clear signals on whether agents are helping or harming their business and end-users.
That’s a terrifying place to be. Especially when you consider what’s at stake.
Employees are injecting AI into critical workflows. Customers are interacting with software that’s now conversational, not clickable. And CIOs are suddenly accountable for a digital workforce they can’t fully see or measure.
That’s not scalable innovation, it’s exposure. The companies that’ll thrive in this new agentic era are the ones who stop guessing how their AI agents are performing, or what kind of impact they’re having on the business, and start measuring instead.
Meet Pendo Agent Analytics
Pendo Agent Analytics is the first solution built specifically for this new age of agentic software. It gives you two things you absolutely need right now:
- Clarity: Understand exactly how your agents are being used, by whom, and for what.
- Control: See if they’re working as intended, and ensure they aren’t introducing security, compliance, or churn risks.
With Pendo Agent Analytics, you can:
- Understand adoption and user intent: see which agents are gaining traction, what users are trying to accomplish with AI, where drop-off occurs, and how usage varies by role or workflow
- Connect agent activity to business outcomes: measure how interactions influence conversions, completions, and churn to see if agents are delivering on faster workflows and driving real ROI.
- Ensure safe, effective visibility across your stack: benchmark agent performance, spot compliance risks, and monitor usage across internal and third-party tools.
Innovation shouldn’t come with a steep learning curve. Pendo integrates effortlessly into your current systems, empowering your teams to harness AI insights without overhauling their workflows.
Whether you’re a product leader or a CISO (Chief Information Security Officer), Pendo gives you the visibility and safeguards to roll out AI responsibly.
Make your agents accountable to outcomes
Most companies wouldn’t dream of managing a team without understanding how each person is performing, but that’s often how AI agents are treated today. Pendo Agent Analytics changes that by bringing clarity to what agents are actually doing and whether they’re delivering value. Instead of just tracking activity, it reveals the outcomes agents drive, helping teams see what’s working, what’s not, and how to improve.
With agent analytics built on top of the Pendo platform, you gain a holistic understanding of each agent’s impact on the user experience:
- Monitor how agent interactions impact conversion over time across key workflows
- See exactly where users go before or after agent engagement, and witness interactions firsthand in Session Replay
- Overlay user feedback to connect sentiment with performance, confirming what’s working and uncovering what’s not
You’re not just observing AI. You’re managing it, improving it, and demonstrating it’s impact backed by Pendo data.
If you’re betting on agents, you need this today
Pendo Agent Analytics gives you the clarity, compliance, and confidence to scale safely.
- SOC 2 Type II and HIPAA-ready
- Zero engineering lift
- Works with internal and third-party agents
- Lives in the Pendo environment you already trust
The future is agentic. Prepare your business to excel.
This moment feels a lot like the early days of SaaS. Everyone’s experimenting. Budgets are flowing. But soon, the scrutiny will come. The board will ask for ROI. The security teams will ask for safeguards. And your end-users will demand high-quality experiences.
With Pendo Agent Analytics, you won’t just join the agentic wave, you’ll lead it.
Get early access to Pendo Agent Analytics. We’re launching design partners now with select enterprises. Join the beta interest list and be among the first to optimize the full value of your AI agents. Or, talk to an expert to learn more.
