Another competitor launching an intelligent feature. Another industry leader talking about “agents on the org chart.” The pace isn’t just fast—it’s relentless, and the gap between those who adapt and those who don’t is widening every day.
If you’re a software experience leader, you’re caught in a nearly impossible position. You need to deliver on today’s SaaS fundamentals—onboarding, retention, growth—while simultaneously preparing for an AI-first future that’s arriving faster than anyone predicted. The companies that figure out this balancing act will dominate their markets. Those that don’t risk becoming irrelevant.
This is exactly why we’re bringing PendomoniumX to a city near you. In a world where everything changes overnight, you can’t afford to learn in isolation. You need to hear from the leaders who are already navigating this transformation, the frameworks that actually work, and the real-world strategies that separate winners from wishful thinkers.
PNDMx NYC is kicking off our worldwide series
This year, we’re taking Pendomonium global in a series of one-day events—what we call PendomoniumX. Our first PNDMx event is in New York City on June 17th at the Times Center, followed by Tokyo (July 2nd) and Munich (July 8th).
While these events look a little different from our flagship festival in Raleigh, NC, there are still many similarities: keynotes from visionaries, hands-on discussions with experts, and opportunities to connect with your peers and Pendo specialists. Here are five sessions that will help you not just keep up, but get ahead in the SaaS + AI era.
1. Moving to the product operating model with Silicon Valley Product Group
Here’s the uncomfortable truth: With generative AI, increasing competition, and rising user expectations, most companies know they need to work like the best tech-powered product companies. But knowing and doing are two very different things.
Silicon Valley Product Group defined the product operating model and helped top companies worldwide implement it. Now, SVPG partner and author Lea Hickman will guide you through what this model actually looks like, why companies using it are leading the generative AI race, and most importantly—how to lead this transformation at your own company.
This session cuts through the buzzwords to give you a proven framework for driving organizational change that works.
Even if you can’t make it to NYC on June 17th, you can still catch this keynote from Christian Idiodi, partner and co-author, at PNDMx San Francisco.
2. People-powered, tech-led: Walmart’s product management journey
Walmart’s transformation over the last two years offers a masterclass in building product management at scale. Tim Simmons, Chief Product Officer for Walmart International, will take you inside their journey—from establishing product management frameworks to aligning multiple CEOs across the Walmart ecosystem around a product-first mindset and design-thinking culture.
You’ll see how their global approach to product management and platform strategy is driving exciting AI innovation, and learn the frameworks that a $600+ billion company swears by. This is organizational change management at the highest level, with lessons you can apply regardless of your company’s size.
3. Building an AI-ready enterprise starts with you—Todd Olson, CEO and Founder @ Pendo
The shift to intelligent software is happening faster than anything we’ve seen in our lifetimes. While most companies are still experimenting with AI, the winners are already embedding it into their daily thinking, workflows, teams—and products.
In this opening keynote, Pendo CEO and founder Todd Olson will show you how to get reflexive with AI. You’ll discover how the modern software stack is evolving as AI tools proliferate and digital workers enter the org chart, and how leading companies are delivering great software experiences across both SaaS and agents.
Plus, you’ll get an exclusive first look at Pendo’s latest innovations that are reshaping how you deliver great software experiences in the SaaS + AI era. This isn’t about distant futures—it’s about what you need to do right now to build an AI-ready enterprise.
4. Intelligent foundations for your SaaS + AI software stack—Brian Walsh, SVP Product @ Pendo
Having AI potential isn’t enough—you need AI performance. The difference lies in building software experiences that learn, adapt, and deliver value automatically.
In this exclusive first look at Pendo’s Summer 2025 Release Brian will demonstrate new solutions for delivering smarter onboarding that adapts to each user, accelerating user success through intelligent guidance, growing upsell revenue with AI-driven insights, and deploying AI agents safely and confidently.
This isn’t a product pitch—it’s a masterclass in the practical infrastructure you need to compete.
5. Designing software experiences for the SaaS + AI era—Customer panel featuring Nasdaq, Savvas learning, and U.S. Bank
Reality check: We’re racing to adopt AI while still mastering the SaaS fundamentals that drive business success. More tools, more agents, more complexity—but the same need to deliver onboarding that works, support that scales, and growth that compounds.
In this panel, you’ll hear from leaders at U.S. Bank, Nasdaq, and Savvas Learning about how they’re addressing today’s software experience challenges while preparing for tomorrow’s AI reality. You’ll discover how to lead teams through rapid change and approach your role differently with the new generation of tools at your fingertips.
This is where theory meets practice: Learn what’s actually working for companies facing the same challenges you are.
The AI revolution isn’t coming—it’s here. The question isn’t whether you’ll need to adapt, but whether you’ll adapt fast enough to stay competitive. PendomoniumX NYC on June 17th brings together the leaders, frameworks, and real-world strategies you need to not just survive this transformation, but lead it.
Don’t get left behind. Register now and secure your spot among the software experience leaders who are shaping the future.
