Today, most AI is just for show—nothing more than hastily built LLM wrappers that increase risk and do nothing to improve revenue or cut costs.
In fact, 40% of companies can’t even define and measure the impact of their genAI initiatives. After Chevron’s CIO rolled out Microsoft Copilot to 20,000 employees, he admitted: “We’re a little dissatisfied with our ability to know how [well] it’s working…We have to survey [employees] a lot…but we’re giving Microsoft a lot of feedback…and they’re trying to help figure it out because they know they need to.”
AI is everywhere, but providers and their end-users are still figuring out the real business value of these investments. At Pendo, we’ve found a way to measure what parts of your AI and agentic systems are working, so you can optimize the performance of your new digital workforce.
We’re also releasing a suite of digital workers to help your teams work more autonomously and prioritize high-value, strategic work.
Meet your new team of AI Agents
Many companies struggle with the amount of manual work it takes to deliver a great software experience. The countless hours spent running VOC programs, uncovering insights, and communicating with users.
That’s why we’re working on Pendo Agents—new AI-powered virtual teammates that deliver AI muscle to move faster, without losing the care humans put into their work.
This year, you’ll see three new virtual teammates in Pendo.
Feedback Agent: Now live in Pendo Listen
The best teams are hungry for user feedback. But when the floodgates open and you’re facing mountains of qualitative data, it’s challenging to channel that data into high-impact roadmap decisions.
That’s why our Feedback Agent—part of Pendo Listen—is working around the clock to centralize and triage feedback across your ecosystem. So all you have to do is ask questions in natural language.
“Before the Feedback Agent, I would spend days manually sorting feedback into categories… It was subjective, time-consuming, and easy to miss important insights. Now, [Listen’s Feedback Agent] handles that initial triage.”
– Adrian Mendoza, Digital Experience Analyst, Cin7
This is the first step toward our Product Operations Agent—a virtual teammate that’s always analyzing feedback to operationalize VOC work.
You can converse with your Feedback Agent just like you would a seasoned, always-on, ProdOps manager. This agent will quickly evolve into a teammate that takes action on your behalf, like drafting a survey or bug report.
Analytics Agent: Coming soon
Giving decision-makers the data to guide insights is critical work. Building dashboards, extracting insights, and distributing reports. But much of this essential analysis can feel like busy work, done under impossible deadlines, often feeling due yesterday despite being briefed today.
The Pendo Analytics Agent, coming later in 2025, represents the beginning of a powerful Data Analyst Agent that’s surfacing insights, 24/7. Instantly get answers to your data questions, and engage in conversations with this world-class analyst. Join the interest list.
Guides Agent: Coming soon
The hardest part of building guides is getting it out of your head and into Pendo.
Our Pendo Guides Agent is the first step towards giving you a powerful assistant for all your in-app communications. Based on your instructions, this Agent will build, write, and design on-brand guides in the blink of an eye.
From there, you can fine-tune it yourself or let the Agent keep improving—whether that means shortening, rephrasing, translating, or something else. Join the interest list.
Performance manage your digital workers with Pendo Agent Analytics
We’re building Agents to help you work autonomously, but we’re also giving you tools to measure and optimize the impact of your other AI initiatives. While Agents pose a huge opportunity, they also create risk.
In your standard app, IT and product teams often require specific workflows. But with Agents, users are free to explore data in any way they see fit. 90% of the time, this is great for efficiency—but it also exposes you to risk: Can users access data they shouldn’t see, or that creates insider trading risk?
This risk is hard to spot, unless you can see what users are searching for. We built Pendo Agent Analytics, a first-of-its-kind solution, to give you visibility into what users are searching, spot areas of risk, and understand if your AI investments are paying off.
Learn more about Agent Analytics.
AI-ready data
Your product data is most valuable when it’s contextualized with the rest of your business data. When all of your business data is in one place, you can truly answer questions like: Which features drive retention? and What signals predict churn?
That’s why we’re also making it easy to use your Pendo data outside of the platform: Sending quantitative product usage, qualitative feedback, and engagement data directly into Snowflake (or your data warehouse of choice), so you can combine it with other data to train and build predictive models. With Pendo Data Sync, you’re not just getting insights. You’re getting fuel for your next wave of business intelligence and AI-driven decision-making.
SOC-2, Type II compliant
At Pendo, trust and transparency are foundational to how we build, deploy, and scale AI. That’s why our new Pendo AI Agents are designed to evolve alongside your AI ecosystem. With communication frameworks like the Agent2Agent (A2A) protocol, your tools can now work and grow together—fostering an AI-first culture that makes building an intelligent foundation more attainable than ever.
Equally important is our commitment to responsible AI. We adhere to strict governance principles, including explainable modeling, clear audit trails, and regular risk and privacy assessments. By minimizing data collection to only what’s necessary and leveraging advanced anonymization techniques like differential privacy and federated learning, we ensure data remains secure and compliant with regulations like GDPR and CCPA. Our goal is to help organizations move fast and innovate with confidence—without compromising user trust.
The Pendo Summer 2025 Release is all about giving you a solid foundation for your SaaS + AI future. Learn more about the Summer 2025 Release, or get a demo today.
